Access for All

This page includes useful information about the facilities at SeaCity including toilets, baby change and accessibility. It also includes information for visitors with disabilities.

 

Assistance Dogs

Guide dogs, hearing dogs and assistance dogs are welcome throughout the museum.

 

Free admission for companions to visitors with disabilities

We offer free admission for companions accompanying visitors with disabilities.

Our Customer Service Assistants are also trained in disability awareness so please ask a member of staff for any assistance you may need during your visit.

 

Cloakroom Storage and Buggy Park

Lockers are available on the ground floor. There is a fee to use the lockers, please see below for details:

Handbag/rucksack size (Approx 27cm x 32cm);
£2 for 2 hrs
£3 for 3 hrs

Medium holdall (Approx 40cm x 80cm);
£4 for 2 hrs
£6 for 3 hrs

For security reasons bags larger than a backpack are not permitted within the museum.

A buggy park is located on the ground floor opposite the front desk. Buggies and pushchairs are welcome throughout the museum if you would prefer to keep them with you.

 

Toilets and Baby change

Toilets, including accessible toilets can be found on the ground and first floors. The accessible toilet on the first floor is accessed through a security door, a member of staff will be nearby and will be happy to unlock the door for you.

Baby change facilities are available on the ground floor.

 

Wheelchair Access

All areas of the museum apart from the clock tower have step-free access. The first floor can be accessed via a lift from the ground floor.

Due to fire regulations, only four visitors using wheelchairs are able to access the upstairs of the museum at any one time.

Wheelchairs are available to borrow during your visit. Just ask at the front desk.

 

Emergency Evacuation

Our staff are fully trained to support visitors who require step free access during an emergency.  Evacuation chairs and refuge points are available on all levels.

 

Neurodiversity and sensory processing difficulties

We are committed to being an accessible venue for all neurodiverse visitors, including those with autism and dementia.

We hope the resources and information included on this page will be helpful in planning your visit, but if you have any specific enquiries please get in touch with our team on  023 8083 3007 or email museums@southampton.gov.uk

 

Visual Story

Our visual story gives more details on what to expect when visiting SeaCity Museum.

Download the Visual Story by clicking here.

Please be aware that some things may looks slightly different than they do in the images due to current COVID-19 safety measures.

 

Resources for visitors with visual impairment

Large print guides are for visiting SeaCity are available at the front desk.

 

Resources for D/deaf visitors and visitors with hearing impairment

Audio induction loops is fitted at the front desk, the shop and the café.

 

Seating

Limited fixed seating can be found on the first floor in the main hall, Southampton’s Titanic Story and Southampton Gateway to the world.

 

Blue Badge Parking

There are several blue badge parking bays close to the museum. The nearest is on Marlands Road. Further details on nearby blue badge parking can be found here

 

Learning Visits

Our learning activities can be tailored and extended to meet the needs of participants with behavioural, physical, cognitive or sensory difficulties or disabilities. Sessions can include a series of practical and museum-based activities, participants will be made to feel comfortable, enthused and included. You can find out more about our learning programme by visiting our Learning Deck page here. Please call us to discuss your individual group needs and we will create engaging and stimulating sessions that are suitable and affordable.

 

Need extra information?

Our team will be happy to help. Contact them on 023 8083 4536 or email museums@southampton.gov.uk